SAFETY & SECURITY INFORMATION
We are located in Australia. We send all of our products safely from within Australia, so customs is not involved at all. We 100% guarantee the delivery of your order.
Our webstore is set-up securely offshore to ensure we can operate safely without interruption. We have spent a lot of money ensuring all data is encrypted with 128 bit SSL and kept safe. No need to worry about law enforcement receiving your information.
Yes, we use an highly secure encrypted email server to send and receive emails, so there is no chance your emails will be seen by law enforcement on our end.
We suggest creating your own encrypted email address and using this to contact us to ensure safety on your end. We recommend tutanota.com and protonmail.com both are excellent and free.
It’s normal to question legitimacy when purchasing these type of products online. There are a lot of fake and nasty companies looking to take advantage of you. We are happy to point you in the direction of numerous 3rd party customer reviews and can answer any questions you have in-depth. We encourage this, so you can feel confident before buying.
ORDER & PAYMENT INFORMATION
Depending on your location 2-7 business days is standard. All items are sent from within Australia within 24 hours of confirmed payment.
Some rural location may take slightly longer.
Please allow for 5-7 business days before contacting us for tracking information. If your order hasn’t arrived after this time, we can investigate through the shipping company and give you an update.
Yes, we will send in plain packaging with no hint of what could be inside. Discretion and safety is our priority.
Because of the nature of products we sell, we only accept bitcoin as payment. This is to ensure we can safely receive payment and to keep the transaction anonymous.
We recommend bitcoin.com.au to make the purchase.
More information on how to order is available here.
Ozgear guarantees delivery for all orders posted via standard post.
Due to the significant delays Aus Post are experiencing due to COVID-19 we wait until 6 weeks has passed from the last scan of the package before we issue a free re-ship.
Re-ships are not offered for orders sent via express, customers can select this delivery method at their own risk.
Contact us at email@example.com and we will be happy to resolve any issues.